Shipping & Returns
We are proud to offer:$10 flat rate shipping on orders under $99
FREE shipping on orders over $99
FREE in-store pickup at our Mt. Pleasant store location
FREE gift wrapping upon request
Frequently Asked Questions
When will my order ship?
Most orders placed will ship the next business day. Orders placed during weekends and after noon on Friday will ship Monday.
What about oversized items?
Some oversized items may be subject to a handling fee. This fee applies to both shipped orders and those picked up in store, as in-store pickup items require transportation from our warehouse to your chosen pickup location. Local customers can avoid this fee by calling or visiting their nearest Wonder Works location and purchasing the item directly from the store.
When can I pick up in store?
In-store pickup is available at our Mt. Pleasant location only. Please wait for an email saying your order is ready for pick up in store. It may take up to 2 business days for your order to be ready for pickup. If you arrive to collect your order in store before we have delivered it to that location, we will not be able to fulfill your order. To place an order for in-store pickup within 24 hours, please call our store directly at 843-849-6757 and order over the phone. Magic Makers in the store can check inventory and have your order wrapped and ready for you to pick up before the end of the business day.
Where will my order ship from?
Orders will ship from our store in Mount Pleasant, South Carolina!
Do you ship to Alaska & Hawaii?
At this time, we cannot ship to Alaska or Hawaii.
Do you ship internationally?
At this time, we only ship to United States addresses.
Can I get my order gift wrapped?
Absolutely! We offer FREE gift wrapping for all orders! Just leave a note at checkout and we’ll take care of the rest. Some oversized items may be excepted.
Need to return something?
No problem! Our goal is for every toy to end up in the hands of a child who loves it. Exchanges and returns for store credit are free - just email us at email@example.com and we'll send you a return label. All other returns will have the cost of return shipping deducted from the total refund.
What is your return policy?
It is our hope that you will be completely satisfied with your purchase. We pride ourselves on the variety and quality of merchandise we offer. If you find reason to return any item, please contact us within 30 days for return authorization. Please notify us at (843) 849-6757 or by emailing firstname.lastname@example.org. We will provide you with a return shipping label. Exchanges or returns for store credit will receive free return shipping; all other returns will have the cost of return shipping deducted from the total refund. Some oversize items may not be eligible for free return shipping, even in the case of exchange or store credit.
Changed Your Mind?
No problem! Simply return the item to us and we will refund you the full item price (we cannot refund shipping in this circumstance). Please note: the item MUST be unused and in its original, unopened package. Please notify us at (843) 849-6757 or by emailing email@example.com to initiate the returns process and receive return authorization.
Is there anything I can't return?
All returned products must be in resalable condition. Damaged products or packaging, sale items, or seasonal products may not be returned.
Problem with Order?
If your reason for return is due to a defective item or an error on our part, we will either replace the item for you or issue a full refund (including shipping costs). If the item was part of a multiple item order, then a portion of the shipping cost will be refunded.
Can I Return In Store?
Returns and exchanges on orders from our website can be done in stores - just bring your return authorization and packing slip. Store credit will be issued for returns in this circumstance, since we cannot confirm original form of payment (online payments are confidential for your security).
What is your return address?Wonder Works
624-L Long Point Rd
Mount Pleasant, South Carolina 29464
What forms of payment do you accept?
We currently accept Visa, Master Card, Discover and American Express. Orders may also be placed using PayPal.
Will I have to pay taxes on my purchase?
We charge state-specific sales tax to all orders shipping to South Carolina.
Is my information safe?
We will NEVER sell or rent your information to a third party. Online credit card orders are processed through a secure server, which is as safe as using the card in person. We also never share or sell your email or other contact information for marketing purposes.
Do you offer Layaway?
We do offer a layaway program at our Mt. Pleasant store location. This begins approximately 100 days before Christmas and includes complimentary gift wrapping services up to December 14. Layaway will be announced annually as the date approaches. Follow us on social media or sign up for our email newsletter to be the first to hear about layaway and other wonderfuntastical promotions.
Are your toys safe?
All Wonder Works toys meet or exceed government standards for child safety.
How can I contact you?
Please send order related questions to firstname.lastname@example.org. We can also be reached by phone at 843-849-6757 Monday through Friday 10 am – 4 pm (EST).